Terms and Conditions

1       Dualtron Nordic

Företaget har sitt säte i Stockholm. Företagets postadress är Anna Whitlocks Gata 5, 113 66, Stockholm.

If you want to get in touch with us, send an email to info@dualtronnordic.com with your case and your contact details and we will reach out to you.

Dualtron Nordic belongs to the company Lexian AB with the organization number 559061-1231.

2 Order

To be able to order you must be 18 years of age. We do not, according to Swedish law, accept credit purchases for persons under the age of 18. 

When you have placed your order, an order confirmation will be sent to your specified email. In this confirmation you will find all details about your order in regards to type/amount of products, price, delivery and home address.

Any changes or amendments to your order must be done before we have prepared your order for shipment. Please contact us immediately if you find any issues with your placed order.

If there is any error in the order confirmation, you should contact us immediately by e-mail to order@dualtronnordic.com.

3 Payment

Payment is made using the selected payment method at checkout. We offer payments through the following services: Stripe, Klarna, and Swish. By choosing one of these payment solutions, you agree to their respective payment terms. Payment is carried out in accordance with the specific instructions provided at checkout.

Through these payment services, you can use credit and debit cards such as VISA, Mastercard, and American Express, as well as Swish.

The funds are debited from the customer's card immediately after the payment is authorized and successfully processed. This occurs at the time of purchase.

3.1 Inovice & Slice Payments

To use Klarna Invoice or Instalments, you must meet Klarna’s credit requirements. We recommend that you read Klarna’s full terms and conditions, including information about interest, fees, and payment schedules, directly on Klarna’s website for detailed information: Klarna – Terms and Conditions.

Interest and any applicable fees may be added depending on the chosen instalment period.

When choosing Invoice or Instalment as payment methods, a credit check may be carried out by Klarna to ensure you meet Klarna’s credit requirements. The credit check is performed in accordance with Klarna’s policy. If approved, you may be offered the option to pay by invoice or in instalments. Klarna reserves the right to decline the payment method if, for example, the credit check is not approved.

If you have any questions or need assistance with your Invoice or Instalment payment, you can contact Klarna’s customer service. They can help you with everything from payment inquiries to information about invoices and instalment plans.

Klarna offers support via phone, email, and chat, and you can reach them through their official website: Klarna.

 

3.2 Refund on invoice or partial payment purchases

For more information about Klarna's refund process and terms, please visit Klarna's website: Klarna – Refund.

Refunds are handled directly through Klarna, and any adjustments are made to your invoice or installment plan. Read more about Klarna's return and refund policies on their website: Klarna – Refund..

Klarna offers support via phone, email, and chat, and you can reach them through their official website: Klarna.

4 Delivery

Regular delivery time are from 2-7 working days depending on location.

For any delays, without previous notification, please contact us on our specific email-address: order@dualtronnordic.com.

4.1 Shipping Charges

Shipping methods are calculated at checkout.

Please note that customs duties and import taxes may apply for deliveries to countries outside the EU – these costs are the responsibility of the recipient.

Norway: At checkout, VAT is automatically deducted from the price when you select Norway as the delivery country. When the package arrives in Norway, Tolletaten (the Norwegian Customs) will ask you to pay Norwegian VAT on the order value, as well as a small handling fee from the shipping company, usually between 100–300 SEK

4.2     Paket som vägras eller ej hämtas ut hos ombud

Parcels that are not collected at the pickup point or are refused upon delivery will be returned to us. Once we have received the parcel, the cost of the goods will be refunded to you, minus the shipping cost. You, as the customer, are responsible for the full shipping cost. You are also responsible for any storage fees that may arise when the parcel remains at the terminal uncollected, usually after 4 days (DB Schenker).

4.3 Transport Damage

Upon delivery to you we are responsible for the transport risk, ie if the product is damaged on the way from our warehouse to you it is under our responsibility.
Visible damage to the transport must be reported to the driver directly upon receipt in order to be able to claim against Minimotors Sweden. Customers should also contact Dualtron Nordic the same day the delivery took place. Hidden transport damage must be claimed to Dualtron Nordic within 7 working days. For all types of transport damage, Dualtron Nordic needs a clear description and photograph of the damage and the packaging.

Instruction Photography:

Här nedan visas exempel och förklaring på de bilder du behöver ta av det skadade godset.

  • The Address Card in close-up (the entire Address Card should be visible and legible). 
  • The shipment in full. Photograph three of the outside of the box.
  • The shipment as a whole, opposite short and long side.
  • If the product is packaged in a box, it should be opened and photographed from above. The picture should be taken from a distance so that you see all the inside packaging material.
  • Remove parts of the inner packaging material, take another picture where the product's placement in the box is visible. 
  • Photograph the inside of the box without any contents with all the inside of the box clearly visible.
  • The damaged product in its entirety.
  • Image showing where the product / damage is found.
  • Close up of the damage (s)

5 Prices

For first-time visitors, all prices on our website are shown including 25% VAT, which applies to orders within the EU. When you select a delivery country outside the EU during checkout, prices are automatically updated and displayed without VAT. The prices will remain VAT-free as long as a non-EU country is selected. Please note that customs duties and import taxes may apply upon delivery to countries outside the EU – these costs are the responsibility of the recipient.

Norway: At checkout, VAT is automatically deducted from the price when you select Norway as the delivery country. When the package arrives in Norway, Tolletaten (the Norwegian Customs) will ask you to pay Norwegian VAT on the order value, as well as a small handling fee from the shipping company, usually between 100–300 SEK

You can make purchases in the following currencies: SEK, DKK, NOK, and EUR. The currency can be selected via the currency selector on the site.

We reserve the right for price changes caused by supplier price changes, error prints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

6 Return Policy

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered. Right of withdrawal does not apply if purchases are made in stores.

When using your right of Return:

You must announce that you regret it. The message should be sent to us at order@dualtronnordic.com. In your message, your name, address, e-mail address, order number and the goods to which the return applies must be clear and clear.

You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.

You are responsible for shipping costs (round trip), delivery and condition of the products upon return, the products should therefore be shipped well packaged and in original packaging.

NOTE: If the package is received with a pallet, then the pallet is part of the package and must be made available and present during the return.

The product should not be used. You have the right to open the package and inspect the product but no right to use it.

The order shall be returned and packaged in the same condition as it was received. Be advised that you are liable to any damages on the products during transportation and therefore take proper notice of how you package the product to be returned. Do not use any tape that will damage the package like duct tape. Use transparent tape made for sealing packages.

Some goods - e.g. We seal batteries and then open purchase only applies to continued sealed, unbroken packaging.

We will provide you with a delivery address on email.

 After returning the item, we will refund the amount within 30 days, but usually it goes much faster than that. The cancellation deadline starts on the day you received the item.

6.1 Return Policy is not valid when:

Custom made product, which has been specially tailored for you or has a clear personal touch to your wishes....

Services that have been completed and where you have explicitly consented to the service being started without the right of Return.

7 Complaint

As a consumer, you as a consumer have the right to advertise a product within 3 years of the purchase. The complaint must be made within a reasonable time from the discovery of the error. Complaints that occur within 2 months of purchase are always considered a reasonable time.

If the product is damaged or improperly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the error free of charge.

You must always contact us for approval before returning a defective item.

The order shall be returned and packaged in the same condition as it was received. Be advised that you are liable to any damages on the products during transportation and therefore take proper notice of how you package the product to be returned. Do not use any tape that will damage the package like duct tape. Use transparent tape made for sealing packages.

NOTE: If the package is received with a pallet, then the pallet is part of the package and must be made available and present during the return.

The complaint should be sent immediately after the defect is discovered.

How do you go about complaining?

Any errors and defects should always be reported to info@dualtronnordic.com where you enter your name, address, e-mail address, order number and a description of the error.

If we are unable to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection laws. We handle return shipping for approved complaints.

If no errors or defect are found on the product that you have filed a complaint for, the customer will be charged for shipping round trip (to our location and back to the customer) & any working time that has been spent on analyzing the product.

We reserve the right to refuse a complaint if it turns out that the product is not in error in accordance with current consumer protection legislation. For complaints, we follow guidelines from the Swedish Public Complaints Board, see arn.se.

7.1      Analysis of the Product

It is the buyers responsibility to quality check the product and if it complies with the order, for example If the product has been damaged during shipping or in other ways have deficiencies in its use. It is the buyers responsibility to immediately report any complaint to the seller if product does not comply with the order or has deficiencies.

8 Warranty

Dualtron Nordic applies a 1 year manufacturer warranty for all products if nothing else is specified. The product warranty covers only original defects, i.e. errors found in the product at delivery. The Product Warranty does not apply to defects that occur during or after your own change in the product's function and appearance, such as rebuilding, upgrading or other configuration of the product. This means the warranty will be void if you also open up your electric scooter and it´s components - regardless if it is put back together again. These operations can only be performed by you if consent is given by Dualtron Nordic, or by Dualtron Nordic and its authorized service partners. The Warranty does not cover damage and defects that have arisen because external impact.

During a claim of warranty, the package shall be sent in its original packaging. If possible, Minimotors Sverige can provide packaging for a fee of 500 SEK, if the original packaging is missing.

Your order confirmation is your proof of warranty.

The warranty does not apply to:

  • Moisture/water damage in the electronics
  • A completely discharged battery due to a lack of maintenance charge. See our care advice for more information.
  • Damage that consists of or is the result of normal wear, corrosion, consumption, age change or color / shape change
  • Injury or deterioration due to accident
  • Errors arising from improper use or failure to follow maintenance and service instructions. Read the maintenance tips on our website.
  • Normal wear is not covered by the warranty. Examples of parts that are considered to have a natural wear are for example. tires, wires, brake pads, steering bearing and lamps.
  • Damage caused by storing the product in an unfavorable environment.

9 Limitation of Liability

We take no responsibility for any changes to products or product characteristics that are beyond our control.

We take no responsibility for any indirect damage that may result from the product.

We accept no responsibility for delays / errors due to circumstances outside the Company's ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier.

Furthermore, no liability is assumed for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.

10 Product Information

We reserve the right for any printing errors on this site as well as final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

10.1 Information about Cookies

According to the law on electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user's browsing. Cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Post and the National Telecom Agency's website.

11 Personal Data

By trading with Dualtron Nordic you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We will never sell or disclose your information to third parties without legal basis.

Dualtron Nordic is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order as well as the times when you have wanted newsletters or promotional offers - to be able to adapt the marketing to your individual needs.

Below information is a summary of how we conform to dataskyddsförordningen (GDPR) stores and treats your information.

11.1 What is personal data?

A personal data is any information that can be directly or indirectly attributed to a natural person.

11.2 What information do we store?

In order to handle your order and answer questions related to your order (customer service) we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.

Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

11.3 Legal basis

In connection with a purchase, your personal information is processed to complete the agreement with you.
Marketing, promotions and similar mailings are done with your consent.

11.4 What information is shared and for what purpose?

11.4.1  Betalleverantör

When making purchases, information is shared with our payment provider. What is stored are first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is stored in order to carry out the purchase and to protect the parties against fraud.

11.4.2 Shipping Company

In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is the first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
De fraktbolag vi samarbetar med är: DB Schenker, DHL och Bring. 

11.4.3 Newsletter

If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use for sending out newsletters.

11.4.4 The right of access

You have the right to receive extracts of all information available about you with us. Extracts are delivered electronically in a readable format.

11.4.5 Right to correction

You have the right to ask us to update incorrect information or to supplement information that is defective.

11.4.6 The right to be forgotten

You can request deletion of the information you intend at any time. There are few exceptions to the right to delete, such as whether it must be retained in order for us to fulfill a legal obligation (for example, according to the Accounting Act).

11.4.7 Responsible for data protection

Dualtron Nordic is responsible for storing and processing personal data in the web shop and ensures that the rules are followed.

11.4.8 How we protect your personal information

We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.

12 Amendments to the General Terms and Conditions

We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the Website. The changed terms are considered accepted in connection with orders or visits to the website.

13 Disputes and choice of law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute settlement platform, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.

14  Pickup order at showroom

We only allow pickup of products in the showroom if they are purchased from our website. ID verification will be performed.